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1. Introduction

Welcome to Direct Lighting Supplies’ Terms and Conditions webpage. These terms and conditions govern your use of our website and the purchase of our services and products. By accessing or using our website and purchasing our products and services, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please do not use our website.

2. Definitions

  • “Direct Lighting Supplies” refers to our trading name, which sells lighting products and services through our website. Direct Lighting Supplies is a trading name of Performance Lighting Ltd.
  • “User” refers to anyone accessing our website, including customers and visitors.
  • “Products” refers to the lighting fixtures, bulbs, and related items we offer for sale.
  • “Services” refers to any installation, repair, or consultation services we provide.

3. Website Usage

3.1. Age Restriction

Our website is intended for use by individuals who are at least 18 years old. By using our website, you confirm that you are of legal age. Parents or guardians must supervise minors using our website.

3.2. Account Creation

To make purchases through our website, you do not need to create an account. If you choose to create an account on our website you are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account.

3.3. Accuracy of Information

We strive to provide accurate and up-to-date information on our website. However, we do not guarantee the accuracy, completeness, or reliability of any information on the site. You acknowledge that information and product descriptions may change without notice.

3.4. Prohibited Activities

You agree not to engage in any of the following prohibited activities:

  • Attempt to gain unauthorised access to our website, servers, or systems.
  • Use our website for any unlawful purpose.
  • Engage in any activity that could harm, disrupt, or interfere with our website or services.
  • Share content that is offensive, defamatory, or violates any applicable laws.
  • Use automated tools, such as bots, to access or interact with our website.

4. Purchases and Payments

4.1. Product Orders

To purchase products from Direct Lighting Supplies, you must follow our ordering process. By placing an order, you make an offer to purchase the products selected. We reserve the right to accept or decline your order for any reason.

4.2. Pricing

Prices for our products are listed on our website. We reserve the right to change prices at any time without prior notice. The price you see at the time of purchase is the price you will be charged unless there is an obvious error.

4.3. Payment

We accept various forms of payment, including credit cards and electronic payment methods. By providing payment information, you represent and warrant that you are authorised to use the chosen payment method.

4.4. Shipping and Delivery

Details about shipping and delivery can be found in our Shipping Policy. We will make reasonable efforts to ensure timely delivery, but we are not responsible for any delays beyond our control.

4.5. Returns and Refunds

Our Return and Refund Policy outlines the procedures and conditions for returning products and receiving refunds.

5. Product and Service Warranties

5.1. Product Warranty

Direct Lighting Supplies warrants that our products will be free from defects in material and workmanship for a specified period. Warranty details can be found on the product page or in the product’s description and/or documentation.

Most Performance Lighting branded goods come with a 3-year or 5-year warranty cover whereby component failure will be covered. All other branded goods will be referred to the manufacturer’s guidelines.

5.2. Service Warranty

For services provided by Direct Lighting Supplies, we warrant that the services will be performed in a professional and workmanlike manner. Warranty details can be discussed and agreed upon separately for each service.

6. Limitation of Liability

6.1. Disclaimer of Liability

To the fullest extent permitted by law, Performance Lighting Ltd T/A Direct Lighting Supplies and its employees, agents, and affiliates disclaim all liability for any damages, including but not limited to, indirect, incidental, punitive, or consequential damages arising from the use of our website, products, or services.

6.2. Indemnification

You agree to indemnify and hold Direct Lighting Supplies harmless from any claims, losses, or expenses arising out of your use of our website, violation of these terms, or infringement of any third-party rights.

7. Termination

Direct Lighting Supplies reserves the right to terminate or suspend your access to our website and services at our discretion, without prior notice, for any violation of these terms or for any other reason.

8. Governing Law and Dispute Resolution

These terms and conditions are governed by and construed in accordance with the laws of Electronic Commerce. Any dispute arising from or relating to these terms and conditions shall be resolved through negotiation and, if necessary, through arbitration in accordance with the rules of the London Court of International Arbitration.

9. Changes to Terms and Conditions

Direct Lighting Supplies may update these terms and conditions at any time. You are responsible for reviewing them periodically. Your continued use of our website and services following changes constitutes acceptance of those changes.

10. Contact Information

If you have any questions or concerns about these terms and conditions or our services, please contact us. You can do this by visiting our contact page.

Thank you for choosing Direct Lighting Supplies. We look forward to serving you.

Last updated: [22/11/2023]