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Delivery and Returns Policy for Direct Lighting Supplies:

Delivery Policy:

  1. Free Delivery: At Direct Lighting Supplies, we take pride in offering free delivery on all orders within the United Kindom mainland. This means that you don’t have to worry about any additional shipping charges when making a purchase with us. Zones 2 and 3 may have additional charges applied and in some cases depending on the weight and dimensions of the items(s) we might not be able to ship to your location.
  2. Dispatch Time: Orders will be dispatched on working days (Monday to Friday), excluding weekends and public holidays. We understand the urgency of timely deliveries and will do our best to ship your orders promptly.
  3. Shipping Partners: For our deliveries, we work with reliable and reputable courier companies such as Royal Mail, DX, Fedex, and other leading carriers. These partnerships allow us to ensure the safe and timely delivery of your orders to your specified address.
  4. Tracking Information: Once your order is dispatched, you will receive a tracking number via email or SMS, depending on the contact information provided during checkout. You can use this tracking number to monitor the status and location of your package until it reaches your doorstep.
  5. Delivery Times: While we strive to provide quick deliveries, the actual delivery times may vary depending on your location and the courier company’s schedule. Generally, 99% of orders are delivered the Next Working Day. In case of any delays, we will keep you informed through the provided contact details.
  6. Incorrect Address: Please ensure that you provide accurate and complete delivery information at the time of placing your order. Direct Lighting Supplies will not be held responsible for any delivery issues arising from incorrect or incomplete address details.
  7. Damages: In the unlikely event of damages caused by couriers, we may ask for proof of the damage by submitting photographic evidence. Performance Lighting Ltd T/A Direct Lighting Supplies reserves the right to refund or replace any damages free of charge. By placing an order on our website you agree to these terms. If you refuse to provide photographic evidence, you may not be entitled to a refund or replacement.

Returns Policy:

  1. 60-Day Return Window: We want you to be completely satisfied with your purchase. As part of our commitment to customer satisfaction, we offer a generous 60-day returns window from the date of receiving your order.
  2. Return Procedure: If you wish to return an item, please contact us at [email protected] and provide your order details. Our customer support team will guide you through the return process and provide you with the necessary instructions.
  3. Eligibility for Returns: To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Items that have been installed, modified, or damaged due to improper handling will not be eligible for a return or refund.
  4. Return Shipping: Unless the return is due to a defect or error on our part, the customer will be responsible for the return shipping costs. We recommend using a tracked and insured shipping method to ensure the safe return of the item.
  5. Refunds: Once we receive the returned item and verify its condition, we will initiate the refund process. Refunds will be issued to the original payment method used during checkout. Refunds will be issued within 14 days of receiving the goods.

Industry Best Practices:

At Direct Lighting Supplies, we continually strive to adopt industry best practices to enhance our customers’ shopping experience. These practices include:

  1. Transparent Communication: We believe in open and clear communication with our customers. Our website provides detailed product information, shipping and returns policies, and contact details for customer support.
  2. Secure Payment Processing: We ensure that all payment transactions are processed through secure and encrypted channels, protecting your personal and financial information.
  3. Quality Assurance: Before dispatch, all products undergo a rigorous quality inspection to ensure they meet our high standards and arrive in pristine condition.
  4. Customer Feedback: We value feedback from our customers as it helps us improve our services. Feel free to share your experience and suggestions with us at any time.

By adhering to these policies and best practices, we aim to make your shopping experience with Direct Lighting Supplies smooth, reliable, and enjoyable. If you have any further questions or concerns, please don’t hesitate to contact our customer support team. Thank you for choosing Direct Lighting Supplies!